We help organizations diagram, document, analyze, and improve their business processes.

  • We specialize in creating exceptionally thorough, complete, accurate, and precise, BPMN-compliant swimlane diagrams.
  • We derive a specifically-defined set of business process documents from the business process maps we develop. These documents provide additional details about a process and serve as business process knowledge assets for consumption by other process and project roles and stakeholders.
  • Our method typically results in our clients' immediate realization of business process improvement opportunities.
  • We apply a comprehensive business process analysis methodology that efficiently and effectively identifies, diagrams, documents, and analyzes business process improvement opportunities and challenges. The methodology considers industry and process-specific performance and quality standards and benchmarks, KPI and metrics identification, lean/six sigma principles, compliance and regulatory considerations, and structured questioning and analysis methods.
  • We derive software requirements for Artificial Intelligence (AI), Robotic Process Automation (RPA), Enterprise Resource Planning (ERP), Customer Relationship Management (CRM), Human Resources (HRIS/HRIT), IT Service Management (ITSM) and other software systems through the application of our business process mapping, documentation, and analysis methodology and framework.
Our disciplined approach helps organizations to quickly identify business process improvement opportunities. We particularly focus on the pre-requisite work needed to ensure success in the work of developing, implementing, and supporting enterprise-grade software systems.

For organizations that understand the critical importance of the depth of process knowledge needed to effectively design, perform, and manage business processes, we offer the expertise, experience, and efficiency needed to develop that content.

The Process1st Difference

Expertise

  • We're experts in industry-standard process mapping languages such as BPMN, DMN, CMMN, EPC, and UML.
  • We're experts in creating swimlane diagrams, SIPOC digrams, and Value Stream Maps (VSM).
  • We're experts in industry-standard process mapping tools such as Visio, Lucidchart, ARIS, Draw.io, and BPMN.io.
  • We're experts in the principals and practices of Business Process Management and Continuous Performance Improvement.
  • We're experts in the principles and practices of Organizational Change Management models such as the Prosci ADKAR Model, Kotter's 8-step change model, Lewin's Change Model, and the McKinsey 7S Model.

Experience

  • We've mapped hundreds of business processes across dozens of categories in dozens of businesses.
  • We've initiated and managed dozens of business process improvement projects.
  • We've been engaged in a range of roles including project manager, business analyst, tester, trainer, and post-implementation support.
  • We've managed or supported several implementations of software systems for Human Resources (HRIS/HRIT), Customer Relationship Management (CRM), Enterprise Resource Planning (ERP), IT Service Management, Legal Department Management, and several in-house, home-grown, functionally-specific systems.

Efficiency

  • We employ an efficient, well defined, proven approach to our work that ensures thoroughness, completeness, accuracy, and precision.
  • We are 100% laser-focused on the work of process mapping, documentation, and analysis.
  • Because of our experience, we have probably mapped and documented your processes before - which will greatly speed-up our mapping process.
  • We use pre-built templates, documents, and lists to speed up the creation and modification of process maps and documents.
  • We follow a focused 5-phase engagement framework designed for speed and effective results.

Contact Process1st today
for more information.